Frequently Asked Question (FAQ)

Q) Do you ship internationally?

A)Yes, please see our International Orders Some brands and items are excluded from International Shipping.

Q) Do you have a physical store I can visit?

A) Yes, We have centralized store in the heart of the city JC.Road for every customer needs. It carries a curated selection of gear and accessories. Note that not all products listed on the website as in stock are available at the store. We operate multiple fulfillment centers to service online customers and the J C Road store operates utilizing a separate inventory.

Q) When will I get my stuff?

A)SandhyaRE currently ships from warehouses in some cases will ship items direct to you from a vendor. Orders are typically processed same day, and each item will show the expected time to process and ship out. Most items ship same or next day and are marked as such. Some items may take longer to ship out and they will be clearly marked as such. All items will show availability information both on the product page (once you select size/color) and on the shopping cart page.

We have found one of the reasons customers have been so happy with us is that they get their stuff fast!

You will typically receive a shipping notification email within 24 hours of your order shipping (note that an order may consist of multiple packages shipped from different locations in the country) which will include your tracking numbers. By logging in, you can also retrieve your tracking information and past order history

In some cases, one item will ship out before the rest of the order is ready to ship, or an order will be held so that the items can be consolidated into one shipment. See our Shipping Policies for full details.

Please note: SandhyaRE reserves the right to request additional information to verify your order. Your order may need to be placed on hold and/or canceled until the order can be verified. We do this to protect the identity of our customers so that we can provide a safe online experience.

Q) When will you charge my credit card?

A)When you place an order, an authorization is put on your card for the amount of your order. Your credit card is not actually charged, however, until your items actually ship and tracking information is available. There is one exception to this. For items marked as a “Pre-Order,” we will charge your card for the full amount of the order upon order confirmation. The reason for this is because with pre-orders that can last for 1-3 months or more, by the time the product is ready to ship the credit card information may no longer be valid. By charging up front this is no longer an issue and we can ship orders as soon as they come available. If a Pre-Order needs to be cancelled prior to product shipment, we will issue a 100% credit to the credit card.

Q) Is my credit card information safe if I place an order online?

A) We use the latest security and encryption technologies to make sure your information stays private!  

Q) Can I use a Gift Card (from Visa/Mastercard/AMEX/Discover) on my purchase?

A)Gift Cards of this variety typically cannot be authorized for online purchases as they are formatted differently than standard credit/debit cards. 

Q) I can’t add items to my shopping cart, see my shopping cart or access My Account.

A)com requires your web browser to accept cookies and to have javascript turned on in order to access certain areas and functions of our website, such as the shopping cart and my account sections. Make sure you have the most up to date version of your web browser, and if you continue to have problems, give us a call at +91 96119 91100

Q) What does my Order Status mean?

A)Order status allows customers to see where in the order fulfillment process their orders currently stand. Orders can be modified or canceled only while their status is listed as “Order Received.” Once an order has been marked as “Order Processed,” it cannot be canceled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

Q) How can i know if an item is in stock?

A)Stock and availability information will be shown once you have selected a size / color when viewing a product. This information will also be shown on the shopping cart page and in your order confirmation email.

Q) How do I know what size to get?

A)Most of our brands have a size chart, size charts links are next to the size options when you are viewing a product. For additional information, it may be useful to look up the product brand’s website, or better yet, ask us!

Q) What if the item doesn’t fit?

A)We try to have a very lenient return policy. We understand that every jacket, helmet, etc., may fit a bit differently and it can be difficult to buy that item on the Internet and be sure it fits correctly. See our Return Policyfor details

Q) Does sell Gift Certificates?

A)Online Gift Card/Certificates are available from Rs.500 to Rs.5000 and can be purchased. 

Q) Does SandhyaRE offer discount codes or coupons?

A)Yes, but depends on several season and occasion, but you’ll have to check and visit more on Website for offers, coupons and Discount Codes.Etc.

Q) Does SandhyaRE charge sales tax (GST)?

A) Yes, This makes the product more Reliability for Q.C. States now have to mandate GST tax % charges depends on HSN Codes they charge sales tax for online purchases. We realize no one likes paying taxes, but it is important for us to remain compliant with all applicable tax laws as mandated by the state governments in which we conduct business.

Q) So why should I buy from you instead of some other retailer?

A) One thing need to know that sandhyaRE is from past three decades running successfully we do check each and every items before dispatching and we source products directly from manufacturer which makes price challenge for quality,   Let our Previous customers answer this question! Have a question, we didn’t answer? Contact Us

Q) Why are items listed as in-stock on the website not available in the Showroom?

A) SandhyaRE Ships from many different locations, and our Showroom isn’t one of our fulfillment centers. The website shows availability from any of our fulfillment centers, if you want to check to see if a specific item in the Showroom, please use the item # look-up at the top of this screen, or contact a sandhyaRE at or at +91 9611991100.

Q) Can I do an in-store pickup after Online Purchase 

A) Yes, As soon as payment checkout you will receive the confirmation with order generated number kindly note the number and Please call in and speak to one of our sandhyaRE staff to place your order for in-store pickup at +91 96119 91100

Q) Can I return an item I bought online in-store?

A) Yes, But in certain case we do accept in genuine reason if any fitment/ size issues it can be replaced/exchanged in respect of deducting taxes and shipping charges of the invoice value to handle these transactions except damaged and malpractices. For more details please check our return policy terms.